PilotCast
AI Host Engine & Personal AI
Terms of Service
For accounts created before October 24, 2026, these terms take effect on November 23, 2026. Until then, the
previous version applies to those accounts.
1. Introduction
PilotCast.ai is operated by A Prompt PC. These Terms of Service ("Terms") govern your use of all PilotCast services, including:
- PilotCast Business Services — AI agents for businesses (Starter, Growth, Pro, and Enterprise tiers)
- PilotCast Personal Services — personal AI companions for individuals (Personal and Personal Pro tiers)
By creating an account, subscribing, or using any PilotCast service, you agree to these Terms. If you do not agree, do not use the service.
Questions? Contact us at admin@pilotcast.ai
2. Definitions
- "Business Services" — AI agents created through PilotCast for commercial use, including livestreaming, website embedding, and audience engagement. Tiers: Starter ($149/mo), Growth ($249/mo), Pro ($499/mo), Enterprise (agreed monthly rate).
- "Personal Services" — private AI companions created through PilotCast for individual, non-commercial use. Tiers: Personal ($4.99/mo), Personal Pro ($19.99/mo).
- "Host" or "Agent" — the AI personality created and configured through the PilotCast platform.
- "You" or "User" — the person or entity using PilotCast services.
- "Client" — a business-tier user who operates an AI agent for commercial purposes.
- "Platform" — the PilotCast software, APIs, web interfaces, and infrastructure.
3. Account & Billing ALL TIERS
PilotCast subscriptions are billed monthly via Stripe.
14-day trial and automatic charge (Business tiers)
A card is required to start a Business trial. Nothing is charged at signup. Your trial lasts 14 days and ends at 11:59 PM Pacific on the date shown next to the Start-trial button and on the Stripe checkout page. When the trial ends, your card is charged automatically the monthly price of the plan you chose: Starter $149, Growth $249, Pro $499. For Enterprise and custom plans, your agreed monthly rate, shown before you start. After that, the same amount is charged every month until you cancel. AI usage, where metered, is billed separately at cost + 20%. We email you a reminder before the first charge.
To avoid the charge, cancel before your trial ends: open your dashboard at pilotcast.ai/portal/your-agent-name, go to Billing, click “Manage Billing” and choose Cancel subscription, or email admin@pilotcast.ai. If you cancel during the trial, you are not charged.
Personal plans have no trial. Before you subscribe, your AI can send you up to 5 free messages. Personal plans are charged when you subscribe and then every month until you cancel.
- You may cancel at any time. Your service remains active until the end of the current billing period
- No refunds are issued for partial months or unused portions of a billing period
- Price changes will be communicated with at least 30 days notice via email
- Custom pricing agreements (negotiated rates, introductory offers) are documented per-client and take precedence over published rates
Your tier determines available features. Your price may differ from published rates if a custom arrangement has been agreed upon.
4. Personal AI Services PERSONAL TIERS
This section applies to Personal ($4.99/mo) and Personal Pro ($19.99/mo) tiers.
Permitted Use
- Personal AI companions are for personal, non-commercial use only
- You may not use a personal AI to interact with customers, embed on websites, operate as a business tool, or serve any commercial purpose
- Commercial use requires an upgrade to a Business tier
Conversation Memory
- Personal tier: 90-day conversation memory
- Personal Pro tier: Permanent conversation memory (retained for the life of the subscription)
Bring Your Own Key (BYOK) — Personal Pro Only
- Personal Pro users may connect their own API key from supported providers (OpenRouter, OpenAI, Anthropic, Google, and others)
- You are responsible for your own API key costs and compliance with your API provider's terms of service
- No platform fee is charged on usage billed to your own API key.
- If no BYOK key is provided, PilotCast's included LLM is used (metered at cost + 20%)
5. Business Services BUSINESS TIERS
This section applies to Starter ($149/mo), Growth ($249/mo), Pro ($499/mo), and Enterprise (agreed monthly rate) tiers.
Commercial Use
- Commercial use is permitted within the scope and limits of your selected tier
- You are responsible for the accuracy of your agent's education content and knowledge base
- You are responsible for compliance with industry regulations applicable to your agent's niche (healthcare disclaimers, financial disclaimers, etc.)
- PilotCast provides the platform — not professional advice. Your agent is not a licensed professional
Portal & Chat Visibility
- Portal access is confidential to the account holder
- Chat visibility settings (public/private) are the client's responsibility to configure appropriately for their industry and audience
Commitment Period
Some business subscriptions include a minimum commitment period as agreed during onboarding. Any commitment period begins only when a trial converts to a paid subscription; cancelling during a trial never makes a balance due. During the commitment period, cancellation may result in the remaining balance being due. After the commitment period, subscriptions continue month-to-month. If no commitment was agreed upon, the subscription is month-to-month from the start.
6. Content & Conduct ALL TIERS
You agree not to use PilotCast to:
- Generate or distribute content promoting violence, self-harm, illegal activity, or exploitation
- Produce hate speech, harassment, or discriminatory content
- Impersonate real individuals without their consent
- Distribute malware, spam, phishing, or deceptive content
- Violate any applicable laws or third-party rights
- Circumvent platform terms of service (YouTube, Twitch, etc.)
- Use automated, scripted, or bot-driven methods to abuse the service
You may customize your AI's personality within these boundaries. PilotCast reserves the right to suspend or terminate accounts that violate these terms or circumvent safety guidelines.
Fair use policies apply. Abuse prevention measures (daily spend thresholds) are in place to protect the platform and may pause an agent when reached. AI usage is metered at cost + 20%.
7. AI Limitations & Disclaimers ALL TIERS
PilotCast AI is not a licensed professional. It is not a therapist, doctor, lawyer, financial advisor, or any other regulated professional.
- AI-generated content is for informational and entertainment purposes only
- AI is not a substitute for professional help, medical advice, legal counsel, or financial guidance
- PilotCast is not liable for decisions made based on AI-generated output
- Business clients are responsible for monitoring their agent's output and ensuring compliance with industry standards
If you or someone you know is experiencing a crisis, please contact the 988 Suicide & Crisis Lifeline (call or text 988) or your local emergency services.
8. Healthy AI Use ALL TIERS
PilotCast is committed to healthy AI practices.
- Our AI will never guilt users for not engaging or pressure continued use
- We provide usage analytics and weekly digests to promote self-awareness about AI interaction patterns
- We encourage users to maintain real human connections alongside AI interaction
- Personal AI companion features are designed for personal growth, not dependency
- We build tools that make you better at using AI — not addicted to it
9. Data & Privacy ALL TIERS
What We Store
- Configuration: Agent settings, personality, education content, theme preferences
- Conversations: Records of interactions (for memory, analytics, and personality development)
- Lead data: When visitors share contact information (e.g. email addresses) during chat, business-tier agents may capture this for the account holder's lead management. Contact information is auto-detected and messages containing it are automatically marked private
- Assets: Avatar images, videos, and branding materials you upload
- Metrics: Usage data (LLM calls, TTS characters, visit counts) for billing and analytics
- Cross-referral data: When cross-agent discovery is enabled (opt-in, Growth+ tiers), we log when your agent refers visitors to another PilotCast agent and vice versa — topic and timestamp only, no visitor PII
Privacy
- Conversations are private by default
- We do not sell, share, or use conversations to train third-party AI models
- Messages containing personal information (email, phone, etc.) are automatically detected and marked private — they are never displayed publicly in chat feeds
- Streaming credentials (API keys, stream keys) are stored in access-restricted server files and never exposed through any API or dashboard
- Business clients: portal conversations (business intelligence) and captured leads are visible only to the account holder and platform admin
Data Retention
- Active subscription: data is stored per your tier's limits
- After cancellation: your data is kept until you ask us to delete it
- Data export is available on request (Pro+ business tiers and Personal Pro)
- Right to deletion: within 30 days of your request
10. Intellectual Property ALL TIERS
- The PilotCast engine, branding, platform code, and infrastructure are the intellectual property of A Prompt PC
- Content you create through the platform (personality configurations, education content, avatar uploads, conversation history) belongs to you
- "Powered by PilotCast AI" branding is displayed per your tier agreement. Branding removal is available at Pro tier and above (business) or included in Personal tiers
11. Service Level ALL TIERS
- PilotCast operates on a best-effort basis. We strive for high availability but do not guarantee a specific uptime percentage for non-Enterprise tiers
- Enterprise clients may negotiate a Service Level Agreement (SLA) with defined uptime guarantees
- PilotCast may modify features with reasonable notice
- PilotCast reserves the right to discontinue the service with 30 days notice and a data export opportunity
12. Age Requirement ALL TIERS
You must be 18 years of age or older to use PilotCast services. PilotCast does not knowingly provide services to minors. If we become aware that a user is under 18, we will terminate the account and delete associated data.
13. Termination ALL TIERS
- Either party may terminate at any time
- Cancel through the billing portal, your dashboard, or by contacting admin@pilotcast.ai
- Your service remains active until the end of the current billing period
- Violation of these terms may result in immediate suspension without refund
- After cancellation, your data is kept until you ask us to delete it
- To reactivate, contact us and your account can be restored
14. Changes to Terms
PilotCast may update these Terms at any time. The current version is always available at pilotcast.ai/terms.
- Material changes will be communicated with at least 30 days notice via email to active subscribers
- Continued use of the service after changes constitutes acceptance of the updated Terms
15. Governing Law
These Terms are governed by the laws of the State of Georgia, United States. Any disputes arising from these Terms or your use of PilotCast services shall be resolved in the courts of Walton County, Georgia.